FAQ

Dry vacuum — Kärcher CV 30/1

We vacuum the item being cleaned first to remove dry soil, hair, grit and dust before any moisture is used.

Why: Loose dirt removed upfront lets pre-spray work on the fibres and keeps extraction water cleaner.

Prochem pre-spray (matched to fibre and soiling)

A Prochem pre-spray suited to fibre type and level of soiling is applied evenly and given dwell time to break down oils and sticky soils.

Why: Correct chemistry matters — the wrong product can leave residue, odour or damage on wool, synthetics or delicate weaves.

Agitation suited to the surface

Carpet and rug pile is agitated with our Sebo DUO brush. Sofas and upholstery are agitated with a soft hand brush only — no Sebo machine on fabric.

Why: One professional standard, adapted to whether we are cleaning pile or fabric — the method trained cleaners use in the UK.

Hot water extraction — Kärcher Puzzi 10/2

Soil and chemistry are rinsed and extracted with the Puzzi, using the 30/1 tool on carpets and the upholstery tool on fabric.

Why: Extraction is the rinse step that leaves fibres cleaner than shampoo-only or surface cleaning.

Optional finish add-ons (on request)

After extraction, when fibres are clean and moisture-controlled, we can quote optional Prochem treatments. Nothing is applied unless you ask — we confirm each add-on before we use it.

Why: Finish treatments work best on a properly rinsed surface. Upsells are always optional and priced before application.

• Deodouriser — Fresh finish after the clean, including a cherry fragrance option — ideal when you want a noticeable scent once drying is underway.
• Stain conservation — Fibre protection to help guard against future spills and everyday soiling, so professional results last longer between visits.
• Allergen elimination — Treatment focused on reducing allergens such as dust mites and pollen residues — popular in asthma-sensitive homes and pet households.